Chief General Dentist - Ecity

smiles.ai; Bengaluru; On-site; INR 900,000 - 1,800,000; Full time

Job summary

smiles.ai in Bengaluru is seeking a Chief General Dentist to oversee both clinical delivery and clinic operations. You will manage patient flow, ensure timely treatments and documentation, drive follow-ups, supervise the clinical team, and maintain high standards of care and hygiene.

Collaboration with marketing and central teams will help boost footfall while ensuring HR compliance. Strong leadership, clinical excellence, and experience managing multidisciplinary teams in a busy dental setting

Responsibilities

• Oversee the full patient journey from first consultation to treatment completion
• Ensure timely follow-ups for all appointments
• Drive patient conversion through engagement and care coordination
• Track diagnostics and treatment timelines and keep on schedule
• Log patient information and follow-ups accurately in CRMs (Q CRM, NEO)
• Maintain records for treatments, lab work, and prescriptions
• Supervise dental assistants, receptionists, and housekeeping staff
• Conduct daily operational checks and ensure timely reporting
• Keep the team motivated and aligned with clinic goals
• Ensure attendance and compliance via HR tools (e.g., Keka)
• Monitor cleanliness, equipment upkeep, and clinic hygiene
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling
• Maintain petty cash records and day-to-day clinic issues
• Support offline marketing activities to increase footfall
• Drive digital content initiatives with central marketing team

Job description

As the Chief General Dentist, you will be responsible for managing both clinical and operational aspects of the dental clinic. This includes overseeing patient flow, ensuring timely treatments and documentation, driving patient follow-ups, managing the clinical team, and maintaining high standards of care and clinic hygiene.

Key Responsibilities:

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

2. Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

3. Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

4. Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

5. Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team.