Chief General Dentist - Chandanagar Hyderabad

Dezy (Smiles.ai) - Dental, made easy.; Hyderabad; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Dezy is seeking an operations-driven professional to manage the end-to-end patient journey across clinics in India. You will coordinate treatment timelines, follow-ups, and patient engagement while ensuring accurate record-keeping in CRM systems and supervision of clinic staff.

The role involves overseeing daily operations, inventory coordination, and collaboration with central teams to drive clinic performance and patient satisfaction.

Responsibilities

• Oversee the full patient journey from consultation to treatment completion.
• Ensure timely follow-ups for ongoing and cancelled appointments.
• Drive patient conversion through engagement and care coordination.
• Track diagnostics and timelines (CBCT, lab work) to keep schedules.
• Log patient data in CRMs (Q CRM, NEO) and maintain records.
• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operations checks and ensure timely reporting.
• Coordinate with central teams for inventory and scheduling.
• Support offline marketing and digital content with central team.

Skills

Clinic operations

Patient journey

CRM systems

Team supervision

Job description

Job Description:

About Dezy

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is

accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently

operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by

top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the

World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionizing dental

care.

We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an

ecosystem for the future of oral health.

Key Responsibilities

Patient Journey & Case Management

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team

Requirements