Chief General Dentist - Bellandur

Dezy (Smiles.ai) - Dental, made easy.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Dezy (Smiles.ai) - Dental, made easy. is seeking an operations-focused role to oversee the end-to-end patient journey, coordinate daily clinic activities, and drive patient engagement in Bengaluru. The position involves working with CRM systems, supervising clinical and support staff, and ensuring compliance with clinic processes.

The role emphasizes maintaining records, coordinating with central teams for inventory and maintenance, and supporting marketing activities to boost footfall.

Qualifications

• Oversee patient journey from first consultation to treatment completion.
• Ensure timely follow-ups for all appointments.
• Drive patient conversion through engagement and care coordination.

Responsibilities

• Track diagnostics and treatment timelines (CBCT, lab work) and keep on schedule.
• Log patient information and follow-up dates in CRMs (Q CRM, NEO) with accuracy.
• Maintain records for treatments, lab work, and prescriptions.
• Supervise dental assistants, receptionists, and housekeeping staff.

Skills

Patient management

Team supervision

Operations coordination

CRM data handling

Tools

Q CRM

NEO CRM

Keka HR

Job description

About Dezy

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is

About Dezy

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionizing dental care. We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an ecosystem for the future of oral health.

Key Responsibilities

Patient Journey & Case Management

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team