Chief General Dentist

smiles.ai; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Dezy, India’s leading dental-care tech company, seeks a Clinic Operations lead to oversee the patient journey from first visit to completion and ensure timely follow-ups across 25+ clinics. You will drive patient conversion through coordinated care and track diagnostics and timelines with CRM systems.

The role also includes maintaining accurate records, supervising dental assistants and reception staff, and coordinating with central teams for inventory and scheduling to sustain smooth clinic

Qualifications

• Experience using CRM systems to log patient data and follow-ups.
• Experience supervising staff in a clinic or similar setting.
• Ability to coordinate with central teams for scheduling and inventory.
• Strong organizational and documentation skills for clinic operations.

Responsibilities

• Oversee the full patient journey from first consultation to treatment completion.
• Ensure timely follow-ups for ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work) and keep them on schedule.
• Maintain records for treatments, lab work, and prescriptions.

Skills

Patient journey management

Follow-up coordination

Patient conversion

Diagnostics tracking

CRM data logging

Team supervision

Operations & maintenance

Inventory coordination

Tools

Q CRM

NEO

Keka

Job description

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is

accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently

operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by

top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the

World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionizing dental

We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an

ecosystem for the future of oral health.

Key Responsibilities:

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team