Chief General Dentist - Chandanagar, Hyderabad

smiles.ai; Hyderabad; On-site; INR 600,000 - 700,000; Full time

Job summary

Dezy, India’s leading dental-care technology company, operates 25+ clinics nationwide and aims to expand rapidly. We seek an Operations Manager to oversee clinic operations, patient flow, and cross-functional coordination to drive exceptional patient experiences in Hyderabad.

The role covers HR tooling, inventory, cleanliness, and collaboration with central teams to align with the company’s mission and growth strategy. 2–4 years’ relevant experience preferred.

Responsibilities

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Tools

Q CRM

NEO

Job description

2-4

Full-Time

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionizing dental

We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an ecosystem for the future of oral health.

Key Responsibilities

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team