Chief General Dentist

Dezy (Smiles.ai) - Dental, made easy.; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Dezy (Smiles.ai) - Dental, made easy. is seeking a Clinic Operations professional to manage the patient journey from initial consultation through treatment completion.

You will coordinate care, logging follow-ups and keeping diagnostics on schedule, while ensuring accurate documentation in the CRM systems. You will supervise dental assistants, receptionists, and housekeeping staff, conduct daily checks, and align the team with clinic goals.

Responsibilities

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.
• Maintain records for treatments, lab work, and prescriptions.
• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.

Skills

Patient journey management

CRM systems

Team supervision

Operations management

Marketing support

Tools

Q CRM

NEO

Keka

Job description

Job Description:

About Dezy

Dezy is India’s fastest growing dental-care technology company, on a mission to transform how dental care is

accessed and experienced. Founded in 2019, by IIM graduates and senior dentists, Dezy is currently

operating 25+ clinics across India, with the vision to expand to 100+ clinics by next year end. We`re backed by

top Venture Capital funds like Chiratae, Alpha Wave and Peak XV, and Dezy has also been recognised by the

World Economic Forum as one of the “Top 100 Technology Pioneers in the World” for revolutionizing dental

care.

We blend clinical excellence, digital innovation, and community impact to build not just clinics, but an

ecosystem for the future of oral health.

Key Responsibilities

Patient Journey & Case Management

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team

Requirements