Chief Branch Manager

Muthoot Fincorp Limited; Tirupati; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Muthoot Fincorp Limited in Tirupati is seeking a Chief Branch Manager II to lead branch operations, nurture customer relationships, and drive growth through disciplined sales and service.

The role emphasizes risk mitigation, process excellence, and coaching a high-performing team to achieve targets while ensuring compliance and customer delight. You will collaborate across departments to keep the branch profitable and compliant.

Qualifications

• Result orientation and drive for targets.
• Strong customer service and retention focus.
• Planning and forecasting abilities for branch growth.
• Ability to build and nurture relationships with customers and partners.
• Coaching and mentoring of team members for performance.
• Market intelligence to identify opportunities and risks.
• Business development mindset for revenue growth.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends and up-sell/cross-sell products to meet customer needs.
• Initiate and coordinate marketing activities to achieve targets.
• Achieve customer delight through efficient customer service and retention of customers.

Skills

Result Orientation

Customer Service & Retention Focus

Planning & Forecasting Skills

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

CHIEF BRANCH MANAGER II

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English