BRANCH MANAGER

PeopleStrong; Najafgarh; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India seeks a dynamic leader to drive customer relationships and branch performance. You will study market trends, coordinate marketing activities, and mentor the team to deliver growth while ensuring compliance and profitability.

You will corporate with departments to sustain smooth operations, oversee risk controls, and support revenue growth through effective leadership and customer-centric service.

Qualifications

• Strong customer relationship management and upselling abilities.
• Good understanding of market trends and marketing coordination.
• Ability to liaise with multiple departments and ensure process adherence.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell.
• Initiate and participate in marketing activities to achieve targets.
• Achieve customer delight through efficient service and retain customers.
• Achieve branch profitability and oversee field visits for marketing/collection.
• Collaborate with departments to ensure smooth branch operations and compliance.
• Monitor and mitigate risks, including fraud and asset protection.
• Recovery of receivables to protect revenue flow and customer interests.
• Maintain branch books, documents, records, and liaise with authorities.
• Role may involve Audit & Gold Inspection; focus on profitability of the branch.
• Provide handholding and continuous training to the team; encourage knowledge sharing.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English