CHIEF BRANCH MANAGER II

PeopleStrong; Ganjam; On-site; INR 500,000 - 700,000; Full time

Job summary

PeopleStrong in Odisha seeks a Branch Manager to nurture customer relationships, study market trends, and drive growth through up-sell and cross-sell initiatives.

You will lead field visits for marketing and collection, ensure branch profitability, coordinate with other departments, and mentor the team to deliver excellent customer service and compliance.

Role includes enforcing policies, risk mitigation, and maintaining branch records while upholding company values.

Qualifications

• Coaching and mentoring of team members.
• Strong business development and market growth mindset.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market trends to aid innovation and up-sell/cross-sell of products.
• Initiate, implement and coordinate marketing activities.
• Achieve customer delight through efficient service and retention.
• Lead field marketing visits and ensure branch profitability.
• Coordinate with departments to ensure smooth branch operations and compliance.
• Oversee receivables recovery and maintain branch books and records.
• Provide training and knowledge sharing for team development.

Skills

Coaching

Mentoring

Business Development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English