Branch Manager

Muthoot Fincorp Limited; Chintamani; On-site; INR 600,000 - 900,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager in Karnataka to lead customer relationship efforts, drive up-sell/cross-sell strategies, and oversee branch profitability. The role involves coordinating marketing initiatives, ensuring compliance, and managing risk while guiding a team to deliver superior service.

The ideal candidate will excel in relationship building, planning, and market intelligence, with strong English and local language communication and a track record of developing

Qualifications

• Demonstrated ability to drive customer-centric strategies and retain clients.
• Strong leadership and people development capabilities.
• Excellent communication in local language and English; adept at stakeholder management.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to drive up-sell/cross-sell of products and plan marketing activities.
• Achieve branch targets and ensure unit profitability; participate in field visits for marketing and collection.
• Collaborate with departments to ensure smooth branch operations and adherence to policies.
• Focus on risk mitigation through fraud detection and compliance with audit/inspection processes.
• Provide training and development support to the team to enable growth and career progression.

Skills

Result Orientation

Customer Service

Planning & Forecasting

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Job description

BRANCH MANAGER

Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English