Chief Branch Manager

Muthoot Fincorp Limited; Bhopal; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Chief Branch Manager I in Bhopal to lead branch performance and customer relationships. You will drive business development, ensure profitability, and oversee operations while mentoring the team to deliver excellent service and uphold company policies.

Ideal candidates will demonstrate leadership in branch operations, risk awareness, and a strong client-first mindset to sustain growth in a competitive market.

Qualifications

• Result orientation and customer focus are essential.
• Strong communication and relationship-building abilities.
• Planning and forecasting skills to drive branch targets.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.

Skills

Result Orientation

Customer Service & Retention Focus

Planning & Forecasting Skills

Relationship Building

Coaching & Mentoring

Market Intelligence

Business Development

Communication Skills

Proficiency in local language and ENgl

Job description

CHIEF BRANCH MANAGER I

Key Job Responsibilities

Customer Championship Maintain regular & continuous relationship with existing and potential customers. Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products. Initiate, implement/coordinate and participate in marketing for achieving the above. Achieve customer delight through e cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

Achieve branch targets and ensure pro fitability of the unit (branch). Will involve in Field Visits for Marketing / Collection activities basis to branch requirements Collaborate with various departments to ensure smooth functioning of the branch. Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers. Recovery of receivables: To ensure organizations revenue ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. E cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law. Role will come under the purview of Audit & Gold Inspection. Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

Ensure proper handholding and timely/continues training of the team. Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills
• Proficiency in local language and English .