Branch Manager

Muthoot Fincorp Limited; Shaheed Bhagat Singh Nagar; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Branch Manager to lead customer relationship initiatives, drive branch profitability, and coordinate cross-functional activities. You will engage with existing and prospective customers, identify market trends, and oversee marketing for goal attainment.

The role emphasizes strong leadership, robust communication, and adherence to policies while ensuring service excellence. Field marketing, collections, and risk mitigation aspects are involved.

Qualifications

• Strong customer service and retention focus.
• Excellent planning and forecasting skills.
• Ability to build and maintain client relationships.
• Coaching and mentoring capabilities for team growth.
• Market intelligence and business development mindset.
• Excellent communication in local language and English.
• Proactive in knowledge sharing for business growth.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and meet customer needs through up-sell/cross-sell of products.
• Coordinate and participate in marketing to achieve targets.
• Ensure customer delight through efficient service and retention of customers.
• Achieve branch targets and profitability; participate in field marketing/collection as required.
• Collaborate with departments to ensure smooth branch operations and policy adherence.
• Mitigate risks by monitoring fraud and maintaining books, records, and compliance.
• Provide timely training and handholding for the team; foster knowledge sharing.

Skills

Customer relationship

Retention focus

Planning & forecasting

Relationship building

Coaching & mentoring

Market intelligence

Business development

Communication (local + English)

Job description

BRANCH MANAGER Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills – Proficiency in local language and English