CHEIF BRANCH MANAGER II

Muthoot Fincorp Ltd.; Delhi; On-site; INR 550,000 - 900,000; Full time

Job summary

Muthoot Fincorp Ltd. in Delhi invites an energetic leader to manage branch performance, nurture relationships with customers and drive market expansion.

The role involves field visits for marketing and collections, coordinating across departments, ensuring compliance and safeguarding assets, and guiding a team for continuous development.

Ideal candidates will display strong communication in local language and English, a customer-first mindset, and a track record of achieving profitability targets.

Qualifications

• Coaching and mentoring team members.
• Business development and market expansion.
• Strong communication in local language and English.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Study market trends to identify opportunities and drive up-sell/cross-sell.
• Initiate and coordinate marketing activities to achieve targets.
• Ensure customer delight through efficient service and retention.
• Maintain branch books, records, and liaise with authorities to ensure compliance.
• Support branch profitability and audit/gold inspection priorities.
• Provide training and handholding to team, foster knowledge sharing.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English