BRANCH MANAGER

PeopleStrong; Karnal; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in Karnal, India, seeks a results-driven leader to head branch operations, covering marketing, collections, and customer service. You will build strong customer relationships and coordinate cross-functional teams to ensure targets and profitability.

The role emphasizes coaching, market insight, and clear communication in local language and English, driving business development, risk management, and staff growth to strengthen the branch.

Qualifications

• Coaches and mentors team members to improve performance.
• Drives business development and market expansion strategies.
• Communicates effectively in local language and English, with clients and colleagues.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market to identify trends and enable up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve objectives.
• Achieve customer delight through efficient service and retain/gain customers.
• Oversee branch targets, profitability, and field activities for marketing/collection.
• Collaborate with departments to ensure smooth branch operations and compliance.
• Monitor risk, prevent fraud, and ensure adherence to policies.
• Manage receivables and maintain revenue flow; monitor branch finances.
• Maintain branch records, liaise with authorities, and ensure legal compliance.
• Lead training and knowledge sharing to develop the team.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English