CHIEF BRANCH MANAGER I

Muthoot Fincorp Ltd.; Lucknow; On-site; INR 500,000 - 800,000; Full time

Job summary

Muthoot Fincorp Ltd. in Lucknow seeks a results-driven professional for branch leadership and sales development. You will coach the team, nurture customer relationships and drive market-led strategies to achieve branch profitability and sustainable growth.

You will coordinate marketing, oversee operations, ensure compliance, and engage with cross-functional teams to optimize revenue and customer service quality in a dynamic branch environment.

Qualifications

• Coaching and mentoring of team members.
• Strong business development abilities.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study markets to identify trends and aid up-sell/cross-sell of products.
• Initiate, implement/coordinate and participate in marketing activities.
• Achieve customer delight through efficient customer service and retain existing customers while acquiring new ones.
• Achieve branch targets and ensure profitability of the unit (branch).
• Conduct field visits for marketing and collection activities as per branch requirements.
• Collaborate with various departments to ensure smooth branch functioning.
• Ensure operational adherence and mitigate risk including fraud detection; uphold company vision and customer goodwill.
• Recovery of receivables to secure revenue flow; monitor and follow up; comply with protocols.
• Maintaining branch books, documents and statutory records; liaising with authorities; ensuring compliance.
• Role to be under Audit & Gold Inspection; focus on branch profitability.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English