BRANCH MANAGER

Muthoot Fincorp Ltd.; Hanumangarh; On-site; INR 400,000 - 700,000; Full time

Job summary

Muthoot Fincorp Ltd. in India seeks a proactive front-line leader to drive customer relationships, branch targets, and market expansion. The role emphasizes coaching the team and coordinating marketing initiatives to meet growth and profitability goals.

You will work closely with multiple departments to ensure compliant operations, risk mitigation, and ongoing customer value delivery. A focus on training and developing staff is essential.

Qualifications

• Coaching and mentoring team members to achieve targets.
• Strong business development capabilities to explore growth.
• Proficiency in local language and English for clear communication.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends and up-sell/cross-sell products through market study.
• Initiate, implement and coordinate marketing activities for branch goals.
• Achieve customer delight through efficient service and retention.
• Ensure branch profitability and smooth operation with cross-department collaboration.
• Lead, train and develop the branch team for career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English