BRANCH MANAGER

Muthoot Fincorp Ltd.; Kurukshetra; On-site; INR 400,000 - 700,000; Full time

Job summary

PeopleStrong seeks a dynamic professional to strengthen customer relationships and drive business development across markets. The role involves studying market trends, coordinating marketing initiatives, and delivering exceptional service to retain and grow the customer base.

The position emphasizes field-based activities, collaboration with multiple departments, and a focus on profitability and branch performance in the regional market of Haryana.

Qualifications

• Coaching and mentoring team members for growth and performance.
• Developing and executing business development strategies to expand the customer base.
• Excellent communication skills in local language and English to interact with customers and stakeholders.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers.
• Study the market to identify trends and opportunities for up-sell/cross-sell of products.
• Initiate, implement and coordinate marketing efforts to achieve growth.
• Achieve customer delight through efficient service and retain customers.
• Support branch profitability by meeting targets and ensuring operational adherence.
• Coordinate field visits for marketing and collection activities and collaborate with other departments.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English