BRANCH MANAGER

Muthoot Fincorp Ltd.; Ambala; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot Fincorp Ltd. invites applications for roles focused on strengthening customer relationships, market intelligence, and branch performance. The position involves field activity, cross-department collaboration, and adherence to policies to safeguard customer interests and company assets.

The role emphasizes coaching, mentoring, and developing the team while driving business growth and profitability across branches.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Study market and identify market trends to aid innovation and meet customer needs by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Field visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and policies; mitigate risk and uphold the organization’s vision and values.
• Recovery of receivables to protect revenue flow and customer interests with regular monitoring and follow up.
• Efficient maintenance of branch books, documents and statutory records; upkeep of premises and assets; liaise with authorities; ensure compliance.
• Role will come under Audit & Gold Inspection.
• Focus on branch profitability & ensure profitability of assigned branch.
• Handholding and timely training of the team.
• Encourage knowledge sharing and development of business and career progression.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English