Branch Manager

Muthoot Fincorp Ltd.; Palur; On-site; INR 450,000 - 750,000; Full time

Job summary

Muthoot Fincorp Ltd. is seeking a dynamic professional to manage relationships with existing and prospective customers while driving growth through market insights and targeted marketing initiatives.

The role emphasizes up-selling and cross-selling, along with ensuring compliance and efficient service across branches. You will lead a team, focus on customer delight, and work across departments to maintain profitability and smooth branch operations, including risk mitigation and revenue

Qualifications

• Experience in coaching and mentoring teams.
• Strong business development mindset with client focus.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Identify market trends to aid innovation and up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving targets.
• Achieve customer delight through efficient customer service and retention of customers.
• Recovery of receivables to ensure revenue flow and protect customer interests.
• Liaise with statutory authorities and external agencies to ensure compliance.

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English