UB - Email - Customer service professional

TP; Mohali; On-site; INR 200,000 - 320,000; Full time

Job summary

Teleperformance in Mohali is seeking a skilled customer service professional to join our team. You will handle inquiries across phone, email, and chat, using advanced tools to deliver exceptional support.

The role requires excellent communication, adaptability in a dynamic environment, and strong problem-solving abilities. You will work both independently and as part of a collaborative team, ensuring precise, efficient service and detailed records.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and rapidly changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer applications and software.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Language proficiency: B2, 10th +.

Responsibilities

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with team members to achieve common goals and objectives.
• Develop and maintain strong relationships with clients and colleagues.
• Work effectively in a team environment to ensure seamless operations.
• Analyze and resolve complex issues efficiently.

Skills

Communication skills

Teamwork

Problem-solving

Analytical skills

Computer proficiency

Education

10th grade or higher

Tools

Computer applications

Job description

We are looking for a highly skilled and experienced professional to join our team in Mohali. The ideal candidate will have excellent communication skills, with the ability to work in a fast-paced environment and adapt to changing situations.

Roles and Responsibility

• Provide exceptional customer service through various channels, including phone, email, and chat.
• Utilize advanced support technologies and processes to achieve outstanding results.
• Collaborate with team members to achieve common goals and objectives.
• Develop and maintain strong relationships with clients and colleagues.
• Work effectively in a team environment to ensure seamless operations.
• Analyze and resolve complex issues efficiently.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic and rapidly changing environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer applications and software.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Language proficiency: B2, 10th +.

About Company

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.