Chat Support Executive - Night Shift - Work from Delhi

The Elitejob; New Delhi; Remote; INR 279,000 - 390,600; Full time

Benefits offered by this job

Work-from-home opportunity

Night shift allowance

Paid training

Performance-based incentives

Growth opportunities

Job summary

A customer support firm is hiring a Chat Support Executive based in Delhi for a remote role. You will provide timely assistance to customers via chat, work during night shifts, and ensure high customer satisfaction. Candidates should possess excellent written English, problem-solving abilities, and familiarity with chat and CRM systems. This position offers a supportive remote work culture and growth opportunities.

Qualifications

• Strong communication skills in English are essential.
• Experience in customer support or chat processes preferred.
• Adaptable to remote work protocols and shift-based work.

Responsibilities

• Respond to customer queries via live chat promptly.
• Maintain customer satisfaction through effective communication.
• Document all customer interactions accurately.

Skills

Written English communication skills

Typing speed (35-40 WPM)

Problem-solving skills

Comfort with chat tools and CRM systems

Ability to work independently

Emotional intelligence

Tools

Chat tools

CRM systems

Cloud-based platforms

Job description

Job Summary

HR Service Jobs is seeking a dedicated and tech-savvy Chat Support Executive to join our growing team. This is a remote opportunity, specifically tailored for candidates based in Delhi, who are willing to work night shifts. The role involves handling customer inquiries via chat, providing timely and effective solutions, and ensuring an outstanding customer experience round-the-clock.

Key Responsibilities

• Respond promptly and professionally to customer queries through live chat.

• Maintain a high level of customer satisfaction through empathetic and effective communication.

• Provide accurate, valid, and complete information using the right tools and resources.

• Escalate unresolved issues to the appropriate internal teams and follow up as needed.

• Document all customer interactions accurately within the system.

• Identify customer needs and help customers use specific features or navigate the platform.

• Work collaboratively with other support team members to improve processes and customer service standards.

Required Skills and Qualifications

• Excellent written English communication skills.

• Ability to type quickly and accurately (minimum 35-40 WPM).

• Strong problem-solving skills and attention to detail.

• Comfortable using chat tools, CRM systems, and cloud-based platforms.

• Ability to work independently in a fast-paced environment.

• High level of patience and emotional intelligence to handle various customer tones.

Experience

• Minimum 6 months to 2 years of experience in customer support or chat process preferred.

• Freshers with excellent communication skills are also encouraged to apply.

Working Hours

• Night Shift: 9:00 PM – 6:00 AM IST (Monday to Saturday).

• Sunday will be a fixed weekly off.

Knowledge, Skills, and Abilities

• Understanding of basic customer service principles and practices.

• Familiarity with e-commerce platforms or SaaS tools is a plus.

• Ability to multitask and manage time efficiently.

• Strong interpersonal skills and a team-oriented mindset.

• Adaptable to shift-based work culture and remote work protocols.

Benefits

• Work-from-home opportunity with flexible setup support.

• Night shift allowance and performance-based incentives.

• Paid training and continuous learning environment.

• Supportive and inclusive remote work culture.

• Growth opportunities within the organization.

Why Join HR Service Jobs?

At HR Service Jobs, we believe in building a team that thrives on communication, empathy, and accountability. You will have the opportunity to work with a dynamic, remote-first team that values innovation and strives to deliver top-notch service. If you are someone who loves to solve problems, support customers, and work in a professional but friendly environment, this is the right place for you.

How to Apply

To apply, please send your updated resume to us with the subject line: Application for Chat Support Executive – Night Shift. Shortlisted candidates will be contacted for an online assessment followed by an interview.