Chat Support Executive - Night Shift

Hire My Assistants Kpo; Mumbai Suburban; Presencial; INR 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hire My Assistants Kpo in Mumbai Suburban is hiring for the US Chat Support Process. The role involves handling customer queries through live chat, providing accurate information, resolving concerns, and ensuring a positive customer experience.

Candidates should have excellent written English, good typing speed, basic computer knowledge, and strong problem-solving with multitasking skills. Night shift availability and immediate joining are preferred.

Formación

• Excellent written English communication.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Problem-solving and multitasking.
• Ability to handle customer queries professionally.

Responsabilidades

• Handle customer queries through chat support.
• Resolve customer complaints and provide appropriate solutions.
• Assist with order status, product-related queries, and service requests.
• Maintain accurate customer records and update information.
• Ensure timely responses and customer satisfaction.
• Follow company guidelines and quality standards.

Conocimientos

Excellent written English

Typing speed

Basic computer knowledge

Problem solving

Multitasking

Professional query handling

Descripción del empleo

Job Summary:

We are hiring enthusiastic candidates for the US Chat Support Process. The role involves handling customer queries through live chat, providing accurate information, resolving customer concerns, and ensuring a positive customer experience. Candidates should have good written English communication skills and basic computer knowledge.

Key Responsibilities:

• Handle customer queries through chat support.
• Resolve customer complaints and provide appropriate solutions.
• Assist with order status, product-related queries, and service requests.
• Maintain accurate customer records and update information.
• Ensure timely responses and customer satisfaction.
• Follow company guidelines and quality standards.

Required Skills:

• Excellent written English communication.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Problem-solving and multitasking skills.
• Ability to handle customer queries professionally.

Eligibility:

• Freshers and experienced candidates can apply.
• Good written communication skills are mandatory.
• Willingness to work in US shifts (Night Shift).
• Immediate joiners preferred.