Walk-in | Customer Support Executive

eClerx; Mumbai; Presencial; INR 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentives and rewards

Comprehensive training

Growth opportunities

Flexible shifts

Descripción de la vacante

eClerx LLC in Mumbai, India is seeking a Customer Care Executive for the US Chat Process. The role focuses on delivering excellent chat-based customer support, resolving queries, and promoting relevant products and services to drive business growth.

You will handle multiple chat sessions, stay updated on offerings, and maintain data confidentiality while meeting performance targets and quality standards.

Formación

• Excellent written communication in English and strong grammar.
• Experience in Customer Service, Chat Support, or Sales Support preferred.
• Willingness to work in rotational night shifts, weekends, and holidays.

Responsabilidades

• Handle customer chats professionally and courteously.
• Provide product information, pricing, and promotions.
• Identify opportunities to upsell products and services via chat.
• Address concerns with empathy and professionalism.
• Document interactions and sales details in CRM.

Conocimientos

English writing

Customer service

Persuasion

Multitasking

Problem solving

CRM familiarity

Typing speed

Educación

Bachelor's degree

Herramientas

CRM software

Descripción del empleo

Job Summary

As a Customer Care Executive for the US Chat Process, you will be responsible for handling customer interactions through chat and messaging platforms. You will provide exceptional customer support, resolve customer queries, and identify opportunities to promote and upsell products or services. Your goal is to deliver a seamless customer experience while contributing to customer satisfaction and business growth.

Key Responsibilities

• Handle customer chats in a professional, courteous, and customer-focused manner.
• Understand customer requirements and provide accurate information regarding products, services, pricing, and ongoing promotions.
• Identify sales opportunities and effectively upsell or cross-sell relevant products and services through chat interactions.
• Address customer concerns, objections, and complaints with empathy and professionalism.
• Provide timely and effective resolutions while ensuring high customer satisfaction.
• Accurately document customer interactions, inquiries, complaints, and sales details in the CRM system.
• Meet or exceed individual and team performance targets, quality standards, and productivity metrics.
• Maintain high chat quality standards, including grammar, accuracy, and response time.
• Stay updated on company products, services, policies, and industry trends.
• Follow compliance guidelines and maintain data confidentiality during customer interactions.

Required Skills & Qualifications

• Excellent written communication skills in English with strong grammar and typing proficiency.
• Previous experience in Customer Service, Chat Support, Customer Support, E-commerce Support, or Sales Support is preferred.
• Strong persuasion, negotiation, and customer engagement skills.
• Ability to multitask effectively, including handling multiple chat sessions simultaneously.
• Strong problem-solving and customer-handling abilities.
• Basic computer proficiency and familiarity with CRM tools.
• Good typing speed with a high level of accuracy.
• Willingness to work in rotational shifts, including night shifts, weekends, and holidays as required.

Education

• Bachelor's degree in any discipline preferred.
• Undergraduate candidates with relevant experience and excellent communication skills may also be considered.

Why Join Us?

• Attractive incentives and performance-based rewards.
• Growth opportunities within customer service and support functions.
• Dynamic and collaborative work environment.
• Comprehensive training and skill development programs.
• Opportunity to develop expertise in customer engagement and digital support channels.

Preferred Candidate Profile

• Customer-centric mindset with strong written communication skills.
• Ability to handle difficult customer situations professionally.
• Comfortable working in a fast-paced environment with multiple chat interactions.
• Strong attention to detail and commitment to delivering excellent customer experiences.