Chat Support Executive | International

Talent Acquaintance; Kolkata District; Hybrid; INR 180,000 - 240,000; Full time

Job summary

Talent Acquaintance in India is seeking a motivated customer support specialist to handle chat inquiries, resolve issues, and deliver courteous service. You will collaborate with internal teams and maintain accurate CRM records.

The ideal candidate has strong written and verbal communication, quick thinking, and the ability to manage multiple tasks in a fast-paced environment. Prior experience in chat-based or non-voice support is a plus.

Qualifications

• Experience in customer-facing roles, preferably chat or non-voice support.
• Excellent written and verbal communication; ability to articulate ideas clearly.
• Strong problem-solving and critical thinking skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with CRM software and support tools.
• Attention to detail to ensure accurate records.

Responsibilities

• Provide exceptional customer service through chat support.
• Respond to inquiries and resolve issues professionally.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate customer interaction records in CRM.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

CRM proficiency

Written & verbal communication

Problem-solving

Team collaboration

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.