Chat Support Executive | International

Talent Acquaintance; Hyderabad; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking an experienced chat support professional in Hyderabad to deliver exceptional customer service. You will respond to inquiries, resolve issues, and maintain clear records in our CRM while working with a collaborative team.

The role requires strong written and verbal communication, sharp problem-solving skills, and the ability to multitask in a fast-paced environment. Prior experience in a customer-facing or BPO setting is preferred.

Qualifications

• Customer-facing role experience required.
• Strong written and verbal communication.
• Analytical and creative thinking.
• Ability to multitask in fast-paced environment.
• Proficient with CRM software and support tools.
• Attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and resolve inquiries.
• Address complex complaints with problem-solving skills.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Communication

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.