Chat Support Executive | International

Talent Acquaintance; Surat; On-site; INR 180,000 - 280,000; Full time

Job summary

Talent Acquaintance in Surat, Gujarat, is hiring for a chat support executive to provide exceptional customer service via chat. You will respond to inquiries, resolve issues, and maintain records in CRM while collaborating with internal teams.

The role requires strong written and verbal communication, problem-solving, and the ability to work in a fast-paced environment. Prior experience in customer-facing roles and proficiency with CRM tools are preferred.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Strong written and verbal communication skills.
• Excellent problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional chat-based customer service and resolve inquiries.
• Use problem-solving to address complex customer concerns.
• Collaborate with internal teams to resolve issues.
• Maintain accurate CRM records of interactions.
• Update knowledge of products and services to give accurate info.
• Work effectively in a team to meet customer satisfaction goals.

Skills

Customer-facing experience

Written & verbal communication

Problem-solving

Team collaboration

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.