Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Jaipur; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Jaipur, India is seeking a customer service professional to provide exceptional chat support, respond to inquiries, and resolve issues with professionalism.

You will work with CRM tools, collaborate with internal teams, and maintain accurate interaction records while staying up-to-date on products and services to enhance the customer experience.

Qualifications

• Experience in a customer-facing role, preferably in a chat/non-voice BPO setting.
• Excellent written and verbal communication skills.
• Strong problem-solving skills with ability to think critically.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in using CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support and respond to inquiries.
• Resolve complex customer complaints with strong problem-solving.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions using CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team to achieve customer satisfaction.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.