Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Pune District; On-site; INR 260,000 - 380,000; Full time

Job summary

Talent Acquaintance in Pune, India is seeking a customer service professional to handle chat support, respond to inquiries, and resolve issues with a focus on delivering excellent customer experiences.

The role requires strong written and verbal communication, problem-solving abilities, and proficiency with CRM tools. Team collaboration and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Able to work in a fast-paced environment and multitask.
• Proficiency with CRM software and other support tools.
• Strong attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written & verbal communication

Problem-solving

Team collaboration

Multi-tasking

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.