Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Kolkata District; Sur place; INR 250 000 - 350 000; Plein temps

Résumé du poste

Talent Acquaintance is seeking a customer support agent to deliver outstanding chat-based service. You will respond to inquiries, resolve issues, and document interactions using our CRM. A strong communicator who can explain complex information clearly is ideal.

You will work with cross-functional teams to improve the customer experience, stay updated on product knowledge, and thrive in a fast-paced environment. Prior chat or non-voice experience is preferred.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving and creative thinking.
• Ability to work in a fast-paced environment while multitasking.
• Proficiency with CRM software and support tools.
• Attention to detail and quality in work.

Responsabilités

• Provide exceptional customer service via chat support.
• Resolve inquiries and issues professionally.
• Collaborate with internal teams to fix issues.
• Maintain accurate records using CRM.
• Keep knowledge of products updated to provide accurate information.
• Work in a team to achieve customer satisfaction goals.

Connaissances

Customer-facing

Written communication

Verbal communication

Problem solving

CRM proficiency

Team collaboration

Outils

CRM software

Description du poste

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.