Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a Customer Support specialist to provide chat-based assistance, address inquiries, and resolve issues with a focus on customer satisfaction.

You will work with internal teams, maintain CRM records, and continuously update product knowledge to offer accurate information. Strong communication and problem-solving skills are essential in a fast-paced team environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and creativity.
• Ability to work in a fast-paced environment and multitask.
• Proficient in using CRM software and support tools.
• High attention to detail and accuracy in work.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues.
• Utilize strong problem-solving skills to handle complex customer concerns.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer-facing

Communication

Problem-solving

Multitasking

CRM software

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.