Chat Support Associate | International Non Voice BPO

Talent Acquaintance; Ernakulam; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance in India is seeking a customer support agent to handle chat inquiries, resolve issues, and provide accurate information with a friendly, professional tone.

You will collaborate with internal teams, maintain precise records in CRM, and continually update product knowledge to improve the customer experience in a fast-paced environment.

This role requires strong communication, adaptability, and a team mindset to achieve customer satisfaction goals while upholding quality.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Proficiency in using CRM software and other support tools.
• Attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service experience

Written & verbal communication

Problem solving

Multitasking

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.