Chat and Voice Support Executive

Global Connect Business Solutions; Tiruchirappalli, Coimbatore District; On-site; INR 246,000 - 391,000; Full time

Job summary

Global Connect Business Solutions in Trichy (Tiruchirappalli) and Coimbatore is seeking a Business Development Executive to manage inbound inquiries, explain our services, and convert leads into onboarded clients.

The role requires strong English communication, a target-driven mindset, and the ability to work independently with basic CRM familiarity; immediate joiners are preferred.

Qualifications

• Any graduate.
• Min 1 year in sales, business development or customer handling.
• Good English communication is required.
• Immediate joining preferred.

Responsibilities

• Receive and respond to client enquiries via phone, email, WhatsApp or other channels.
• Understand client requirements and recommend suitable services.
• Explain service offerings, pricing and onboarding procedures clearly.
• Follow up with prospective clients and address queries.
• Convert qualified leads into confirmed clients.
• Coordinate with internal teams to ensure smooth onboarding.
• Maintain records of leads, follow-ups, and conversions.
• Build and maintain relationships with clients.

Skills

Strong communication

Interpersonal skills

Convincing & negotiation

Customer-focused approach

CRM familiarity

Independent & target-driven

Education

Any graduate

Tools

CRM tools

Job description

Job Title: Business Development Executive

Job Location: Trichy and Coimbatore

Shift Type: Day Shift

Salary: 22k- 35k (Based on Skills and Experience)

Experience: Min 1 Year in Any Field

Immediate Joiners are Preferred

Good English Communication Required

Job Summary:

The Business Development Executive will be responsible for handling inbound enquiries from prospective clients, explaining our services and converting leads into successful client onboardings.

Key Responsibilities:

• Receive and respond to client enquiries through phone, email, WhatsApp, or other communication channels.
• Understand the clients requirements and recommend suitable services.
• Clearly explain service offerings, pricing, and onboarding procedures.
• Follow up with prospective clients and address their queries.
• Convert qualified leads into confirmed clients.
• Coordinate with internal teams to ensure smooth onboarding of new clients.
• Maintain accurate records of leads, follow-ups, and conversions.
• Build and maintain positive relationships with prospective and existing clients.

Required Skills:

• Strong communication and interpersonal skills.
• Good convincing and negotiation abilities.
• Customer-focused approach.
• Basic computer knowledge and familiarity with CRM tools is an advantage.
• Ability to work independently and meet conversion targets.

Qualification:

• Any graduate.
• Prior experience in sales, business development or customer handling is preferred.