Chat And Email Support Executive| BPO

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused chat support agent to join our Mumbai team. You will respond to inquiries, resolve issues, and maintain high service standards through clear written communication.

You'll collaborate with internal teams, document interactions in our CRM, and continually update product knowledge to provide accurate information while thriving in a fast-paced, team-driven environment.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; able to articulate complex ideas clearly.
• Strong problem-solving skills and creative thinking.
• Ability to multitask in a fast-paced environment and meet deadlines.

Responsibilities

• Provide exceptional customer service via chat; respond to inquiries and resolve issues professionally.
• Use problem-solving to address complex complaints and concerns.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain records of customer interactions using CRM software.
• Keep product knowledge up to date to provide accurate information to customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem-solving

Team collaboration

Multitasking

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.