Chat And Email Support Executive| BPO

Talent Acquaintance; Nagpur District; On-site; INR 223,000 - 446,000; Full time

Job summary

Talent Acquaintance is seeking a customer support professional to handle chat inquiries, resolve issues, and maintain accurate CRM records. You will collaborate with internal teams to provide accurate information and improve the overall customer experience.

Ideal candidates will have proven experience in customer-facing roles, excellent written and verbal communication, and strong problem-solving skills to thrive in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to think clearly.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM software and other support tools.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.