Chat And Email Support Executive| BPO

Talent Acquaintance; Lucknow; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Lucknow, India, invites applications for a chat-based customer support role. You will respond to inquiries, resolve issues, and maintain clear documentation using CRM tools.

You should have proven experience in customer-facing roles, excellent written and verbal communication, and strong problem-solving skills to handle multiple tasks in a fast-paced environment. Team collaboration is essential to achieve high customer satisfaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Excellent written & verbal comms

Problem-solving

Multitasking in fast-paced env

CRM & support tools proficiency

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.