Chat And Email Support Executive| BPO

Talent Acquaintance; Bengaluru; On-site; INR 450,000 - 600,000; Full time

Job summary

Talent Acquaintance is hiring for a chat support role in Bengaluru. The incumbent will deliver exceptional customer service via chat, resolve inquiries, and escalate issues when needed. You will work with internal teams to enhance customer experience and maintain precise CRM records.

Ideal candidates bring proven customer-facing experience, strong communication skills, and the ability to multitask in a fast-paced setting. Knowledge of CRM tools and a detail-oriented approach are essential.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice.
• Excellent written and verbal communication with clarity.
• Strong problem-solving and critical thinking skills.
• Ability to multitask in a fast-paced environment.
• Proficiency in using CRM software and support tools.
• Meticulous attention to detail and quality.

Responsibilities

• Provide exceptional customer service through chat support and inquiries.
• Address complex complaints with strong problem-solving.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services.
• Contribute to a collaborative team environment to meet goals.

Skills

Customer service

Written communication

Verbal communication

Problem solving

CRM software

Attention to detail

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.