Chat And Email Support Executive| BPO

Talent Acquaintance; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance in Hyderabad is seeking a proactive chat support associate to deliver exceptional customer service, respond to inquiries, and resolve issues with professionalism. You will use CRM software to log interactions and maintain accurate records while staying up to date with product knowledge.

The role requires strong written and verbal communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities and critical thinking.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

CRM software

Communication skills

Problem solving

Tools

CRM systems

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.