Chat And Email Support Executive| BPO

Talent Acquaintance; Ernakulam; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Kerala, India invites applications for a Customer Support Executive role focused on chat-based assistance. You will respond to inquiries, resolve issues professionally, and uphold high service standards to ensure customer satisfaction.

You will work with internal teams to resolve problems, maintain accurate CRM records, continually update product knowledge, and contribute to a collaborative, fast-paced environment that prioritizes clear communication and quality service.

Qualifications

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly
• Strong problem-solving skills and the ability to think critically and creatively
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously
• Proficiency in using CRM software and other support tools
• Strong attention to detail, ensuring accuracy and quality in work

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally
• Utilize strong problem-solving skills to address complex customer complaints and concerns
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience
• Maintain accurate records of customer interactions using CRM software
• Continuously update knowledge of products and services to provide accurate information to customers
• Work effectively in a team environment to achieve customer satisfaction goals

Skills

Customer facing

Communication skills

Problem solving

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.