Chat And Email Support Executive| BPO

Talent Acquaintance; Khordha; Vor Ort; INR 240.000 - 360.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is hiring for a customer support role focused on chat-based assistance. You will engage with customers, resolve inquiries, and maintain high service standards in a fast-paced environment.

The role emphasizes clear written communication, problem-solving, and collaboration with internal teams. Proficiency with CRM tools and attention to detail will help ensure accurate records and a superior customer experience.

Qualifikationen

• Proven experience in a customer-facing role, preferably in chat or non-voice BPO.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving and creative thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail and quality in work.

Aufgaben

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Kenntnisse

Customer service

Communication skills

Problem-solving

Attention to detail

Tools

CRM software

Support tools

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.