Chat And Email Support Executive| BPO

Talent Acquaintance; New Delhi; On-site; INR 268,000 - 469,000; Full time

Job summary

Talent Acquaintance in Delhi invites applications for a chat-support executive. You will provide exceptional customer service through chat, resolve inquiries, and maintain accurate records in our CRM system.

Collaborate with internal teams to address complex issues, stay updated on products, and work effectively in a fast-paced environment to achieve customer satisfaction goals.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Strong written and verbal communication skills.
• Proficiency in CRM software and support tools.

Responsibilities

• Provide exceptional customer service through chat support.
• Address complex customer complaints and resolve issues.
• Collaborate with internal teams to enhance customer experience.
• Maintain accurate records of customer interactions in CRM.
• Continuously update knowledge of products and services.
• Work effectively in a team to meet satisfaction goals.

Skills

Customer-facing

Chat support

Written communication

Verbal communication

Problem solving

Team collaboration

CRM software

Tools

CRM Software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.