CHANGE MANAGER L4

Wipro; Mumbai; Presencial; INR 1.800.000 - 2.400.000; Jornada completa

Descripción de la vacante

Wipro Limited is seeking a Change Manager L4 in Mumbai to lead ITSM Change management, CAB governance, audits, and KPI reporting. The role requires strong ITIL knowledge, collaboration with multiple technical towers, and effective communication with customers and vendors.

Equal opportunity employer and commitment to inclusive workplace. The candidate will manage change implementation per defined plans, perform post-implementation reviews, and drive continuous process improvements across change

Formación

• 8-10 years of ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with multiple technical towers, face the Customer, coordinate with the Vendors.
• Effective Communication skills.
• Mandatory Skills: ITIL Change Mgmt.

Responsabilidades

• Record and approve each Change before implementation; ensure categorization per defined Process (Standard, Normal, Expedited, Emergency).
• Convene and chair CAB meetings; circulate MOM of CABs; ensure no unauthorized changes.
• Conduct periodical audits and close audit gaps within timelines; report Change KPIs to Management.
• Ensure Change implementation follows the plan with 4-eye review to avoid manual errors.
• Conduct Post Implementation Reviews; validate Change status against success criteria; drive service improvements to mature processes.

Conocimientos

ITSM experience

ITIL certification

Descripción del empleo

CHANGE MANAGER L4

Location: Mumbai, Maharashtra

Posting Start Date: 11/4/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

RESPONSIBILITIES

Ensure each and every Change is recorded and approved before implementation.Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, EmergencyConvene and chair CAB meetings, circulate the MOM of the CABsEnsure no Unauthorized change is implemented which may potentially impact the ProductionEnsure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.Report the Management on the agreed Change KPIs and ensure effective change communication in placeEnsure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the ChangesEnsures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact ChangesConduct Post Implementation Reviews and validate the change status against the defined Change success criterionBring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

8-10 years of ITSM experience in Change and other processesITIL V3 / 2011 Foundation or Intermediate certificationCapable to collaborate with Multiple Technical towers, face the Customer, coordinate with the VendorsEffective Communication skillsMandatory Skills: ITIL Change Mgmt

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.