CHANGE AND RELEASE MANAGEMENT LEAD L1

Wipro; Mumbai; Presencial; INR 1.500.000 - 2.300.000; Jornada completa

Descripción de la vacante

Wipro Limited in Mumbai seeks a Change and Release Management Lead L1 with 8-10 years of ITSM experience to govern change initiation, categorization, CAB facilitation, and risk assessment. You will drive compliance with defined incident and audit processes and report KPIs to management.

The role demands ITIL certification, strong communication, and ability to coordinate with customers and vendors across technical towers, ensuring controlled implementations and continuous process improvement.

Formación

• 8-10 years ITSM experience in Change and other processes.
• ITIL V3 / 2011 Foundation or Intermediate certification.
• Capable to collaborate with multiple technical towers, face the customer, coordinate with the vendors.

Responsabilidades

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Changes are categorized and approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency.
• Convene and chair CAB meetings, circulate the MOM of the CABs.
• Ensure no Unauthorized change is implemented which may potentially impact the Production.
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place.
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes.
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes.
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion.
• Bring in Service improvements to improve the overall Process maturity.

Conocimientos

ITIL Change Mgmt

Effective Communication

Cross-team Coordination

Descripción del empleo

Job Title

CHANGE AND RELEASE MANAGEMENT LEAD L1

Location

Mumbai, Maharashtra

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

Responsibilities

• Ensure each and every Change is recorded and approved before implementation.
• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency
• Convene and chair CAB meetings, circulate the MOM of the CABs
• Ensure no Unauthorized change is implemented which may potentially impact the Production
• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.
• Report the Management on the agreed Change KPIs and ensure effective change communication in place
• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes
• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes
• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion
• Bring in Service improvements to improve the overall Process maturity

Key Skills and Competencies

• 8-10 years of ITSM experience in Change and other processes
• ITIL V3 / 2011 Foundation or Intermediate certificationCapable to collaborate with Multiple Technical towers, face the Customer, coordinate with the VendorsEffective Communication skillsMandatory Skills: ITIL Change Mgmt
• Experience: 5-8 Years

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.