CFS Manager- Pune- Senior position

Wipro; Pune District; Vor Ort; INR 2.500.000 - 4.500.000; Vollzeit

Zusammenfassung

Wipro Limited in Pune, Maharashtra, invites an experienced CFS Manager for senior leadership in ITIL, AI/ML, and governance to drive cross-functional delivery. You will oversee ITIL processes, transformation programs and automation initiatives across multiple domains.

The role demands 8–10 years in ITSM, deep ITIL expertise, strong communication, and ability to influence stakeholders and lead enterprise-wide changes. Join a world-class team delivering digital transformation at scale.

Qualifikationen

• 8-10 years of ITSM experience across major ITIL roles (Incident, Problem, Change, SLA, Asset/Configuration).
• Strong ITIL framework knowledge and ability to train teams on ITIL processes.
• Proven leadership in transformation programs and governance.
• Excellent documentation and process-flow skills.

Aufgaben

• AI-driven delivery governance across multiple initiatives and domains.
• Predictive risk and stakeholder management using AI models.
• Automation deployment to monitor cross-team performance and SLAs.
• Lead continuous improvement with analytics from past deliveries.

Kenntnisse

ITIL Expert Level

AI/ML & Predictive Analytics

Automation & AIOps Leadership

Service Integration & Governance

Leadership & Transformation

ITIL Cross Functional Service

Tools

ServiceNow

Remedy

HPSM

Jobbeschreibung

Job Title: CFS Manager- Pune- Senior position

City: Pune

State/Province: Maharashtra

Posting Start Date: 10/16/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

• ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.


• AI/ML & Predictive Analytics – Advanced application for process optimization and automation.


• Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.


• Service Integration & Governance – Expertise in multi-domain orchestration and compliance.


• Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.

Key Deliverables

• AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.


• Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.


• Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.


• Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.

ITIL Skill description

• 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.

Good documentation and process flow diagramming skills

Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.

Capability to deliver ITIL Process Trainings on ITIL Processes

Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa

Soft skill description-

Excellent Presentation skills, verbal and written communication skills and facilitation skills

Good Analytical and problem-solving capabilities

Situation & Client Management

Excellent Team management skills and Inter-personal skills

Certification-

ITIL 5 Foundation or ITIL 4 Practice Manager Certification

Mandatory Skills

ITIL Cross Functional Service Management.Experience: 8-10 Years.

We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.