CHANGE AND RELEASE MANAGEMENT LEAD L1

Wipro; Maharashtra; Presencial; INR 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Wipro in Maharashtra, India seeks an ITSM Change Manager with 5-8 years of Change management experience. The role requires handling Change governance, CAB facilitation, risk assessment, and post-implementation reviews within a structured ITIL framework.

You will collaborate with multiple technical towers, coordinate with vendors, and ensure strict adherence to approval processes to avoid production impact. Strong communication and stakeholder management are essential.

Formación

• 5-8 years of ITSM experience in Change and related processes.
• Strong ITIL foundations with ability to implement governance.

Responsabilidades

• Ensure every Change is recorded and approved before implementation.
• Categorize changes and obtain approvals per defined categories (Standard, Normal, Expedited, Emergency).
• Chair CAB meetings and circulate minutes.
• Prevent unauthorized changes that may impact production.
• Conduct periodical audits and close audit gaps per processes.
• Report Change KPIs and ensure effective communication.
• Ensure 4-eye review for each Change to avoid manual errors.
• Assess risk for high-risk/high-impact changes and ensure processes are followed.
• Conduct Post Implementation Reviews and validate success criteria.
• Propose service improvements to mature processes.

Conocimientos

ITSM experience

Effective communication

Cross-functional coordination

Customer facing

Educación

ITIL V3/2011 Foundation or Intermediate

Descripción del empleo

RESPONSIBILITIES

• Ensure each and every Change is recorded and approved before implementation.


• Ensure Change are categorized and are approved as per the defined Process based on the Change category Standard, Normal, Expedited, Emergency


• Convene and chair CAB meetings, circulate the MOM of the CABs


• Ensure no Unauthorized change is implemented which may potentially impact the Production


• Ensure Periodical audits in place as per Wipro and Customer process and the close the Audit-gaps in the agreed timelines.


• Report the Management on the agreed Change KPIs and ensure effective change communication in place


• Ensure Change implementation done as per the Implementation Plan with no manual errors through setting up 4-eye review for each of the Changes


• Ensures each of the Change is assigned with the Risk involved and ensure Wipro and Customer Processes are followed in case of High-risk / High-impact Changes


• Conduct Post Implementation Reviews and validate the change status against the defined Change success criterion


• Bring in Service improvements to improve the overall Process maturity

KEY SKILLS AND COMPETENCIES

• 8-10 years of ITSM experience in Change and other processes


• ITIL V3 / 2011 Foundation or Intermediate certification


• Capable to collaborate with Multiple Technical towers, face the Customer, coordinate with the Vendors


• Effective Communication skills

MANDATORY SKILLS

• ITIL Change Mgmt

EXPERIENCE

• 5-8 Years

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