Change Manager ( ITIL / ITSM)- Hyderabad F2F

Cloudxtreme; Hyderabad; Hybrid; INR 1,500,000 - 2,400,000; Full time

Job summary

Cloudxtreme seeks an experienced Change Manager to drive strategic change initiatives, assess readiness, and lead the execution of change plans. You will coordinate activities across IT and business units, develop communications, and build a champions network to ensure adoption of new processes and tools.

The role requires 6+ years in a Change Manager position, ITIL certification, and readiness to work primarily in US shift hours with weekend coverage in a hybrid, Pan-India setting.

Qualifications

• Proven work experience with Problem, Change, Incident and Knowledge management.
• Experience in IT service management and ITIL processes.
• Strong communication and interpersonal skills to coordinate with teams and stakeholders.
• Ability to work with cross-functional teams and manage multiple tasks.

Responsibilities

• Lead Change Management Strategy and readiness assessments to understand impact.
• Create vision and strategy for transitioning from current to desired state.
• Coordinate change activities and ensure smooth execution of plans.
• Develop and deliver training programs for new processes and tools.
• Build a network of change champions to drive adoption.

Skills

Change management

ITIL processes

Stakeholder management

Communication

ITSM tools

Education

ITIL Certificate (V3/V4)

Tools

Power BI

ServiceNow

Office 365

MS Teams

SharePoint

OneNote

Job description

Role & responsibilities

Primary skillset:
Change Manager Level : CWR SA Level (5.5 + Relevant is mandatory)
Notice Period : Immediate Joiner or less than 30 days (No – 60 or 90 days)
Location : Pan India
Shift : Night Shift only (6:30 PM to 10 Hours & 10:00 PM to 10 Hours)
Work Model : Hybrid Model with 3 days WFO------------------------------
Prerequisites Minimum of 6+ years of experience in Change Manager role.
ITIL Basic/Intermediate Certificate (ITIL V3/ V4)Willing to work primarily in US shifts (CDT) & WeekendsKey

Roles & Responsibilities

Change Management Strategy Conduct readiness assessments to understand the organizational and people-level impact of upcoming changes.
Create a vision and strategy for transitioning the organization from its current state to a desired future state.
Execution and Implementation Lead and coordinate change activities, ensuring smooth execution of the change plan.
Implement communication plans to keep all stakeholders informed and engaged.
Develop and deliver training programs to equip employees with the necessary skills for new processes.
Build and manage a network of "change champions" to help drive adoption within their teams. Stakeholder & People ManagementManage and engage stakeholders at all levels to ensure buy-in and alignment.Provide leadership, coaching, and support to employees, leaders, and managers during the change.
Monitoring and EvaluationMonitor the progress of change initiatives and make necessary adjustments.Evaluate the adoption and reinforcement of the changes to ensure long-term success. Risk and Problem ManagementIdentify and manage risks associated with the change. Develop risk mitigation plans for high-impact changes.

IT Skills & Qualifications

Proven work experience with Problem, Change, Incident and Knowledge management role
Experience in IT service management and ITIL processes. Strong problem-solving skills Ability to work with cross-functional teams and manage multiple tasks simultaneously .Knowledge of ITSM tools Good analytical and problem-solving skills to identify, investigate, and resolve issues effectively. Must possess strong communication and interpersonal skills to coordinate with various teams and stakeholders. Approachable and audible in conference calls.

Application & Tools

Power BI (reading and creating reports to excel) ServiceNow Dashboard (adding filter, fields and custom search)Office 365 advance knowledge (PowerPoint, Word, Excel, Outlook)MS team (chats & team sites)SharePoint Sites (basic admin and edits, posting data and basic organization)OneNote (using for data documentation & logging/tracking)SharePoint list (using to track RAID items and tracking)AI (ChatGPT and Copilot know