CGD - Kengeri

smiles.ai; Bengaluru; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Résumé du poste

smiles.ai in Bengaluru is seeking a Chief General Dentist to lead clinical and operational facets of the clinic. You will manage patient flow, ensure timely treatments and documentation, and drive patient follow-ups while maintaining high standards of care and hygiene.

You will oversee the clinical team, coordinate with central teams, and ensure HR tools usage for attendance and compliance. The role emphasizes leadership, empathy, and CRM-based workflows.

Qualifications

• BDS/MDS with 2–3 years of clinical dentistry experience.
• Past experience with digital tools and CRMs for DMS.
• Strong leadership and communication skills.
• Organized, proactive and detail-oriented.
• High empathy towards patients and their dental concerns.

Responsabilités

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for ongoing and cancelled appointments.
• Drive patient conversion through engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work) and keep on schedule.
• Supervise dental assistants, receptionists, and housekeeping staff.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.

Connaissances

Leadership

Communication

Empathy

Organized

Detail-oriented

Proactive

Formation

BDS/MDS

Outils

Q CRM

NEO

Description du poste

• BDS/MDS with 2 to 3 years of experience in clinical dentistry
• Past experience of working with digital tools and CRMs for DMS (Document Management Systems)
• Strong leadership and communication skills
• Organized, proactive, and detail-oriented
• High empathy towards patients and their dental concerns

As the Chief General Dentist, you will be responsible for managing both clinical and operational aspects of the dental clinic. This includes overseeing patient flow, ensuring timely treatments and documentation, driving patient follow-ups, managing the clinical team, and maintaining high standards of care and clinic hygiene.

Key Responsibilities:

• Oversee the full patient journey—from first consultation to treatment completion.
• Ensure timely follow-ups for all ongoing and cancelled appointments.
• Drive patient conversion through consistent engagement and care coordination.
• Track diagnostics and treatment timelines (CBCT, lab work, etc.) and ensure they stay on schedule.

Documentation & Systems Management

• Ensure all patient information and follow-up dates are logged accurately in CRMs (Q CRM, NEO).
• Maintain records for treatments, lab work, and prescriptions.

Team & Clinic Oversight

• Supervise dental assistants, receptionists, and housekeeping staff.
• Conduct daily operational checks and ensure timely reporting.
• Keep the team motivated and aligned with clinic goals.
• Ensure attendance and compliance via HR tools (e.g., Keka).

Operations & Maintenance

• Monitor cleanliness, equipment upkeep, and overall clinic hygiene.
• Coordinate with central teams for inventory, infrastructure, and consultant scheduling.
• Maintain petty cash records and handle day-to-day clinic issues.

Marketing & Visibility

• Support offline marketing activities to increase footfall.
• Drive digital content initiatives in collaboration with the central marketing team