Centre Manager

Alliance Recruitment Agency; Telangana; On-site; INR 500,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Alliance Recruitment Agency in Telangana, India, is seeking an experienced Center Operations Manager to oversee daily operations and drive productivity across the center. You will lead, train, and mentor a team to achieve performance targets while maintaining high customer satisfaction.

The role focuses on revenue growth, budgeting, compliance, and delivering excellent service, with opportunities for career advancement.

Qualifications

• Minimum 3 years of experience managing a center or operations.
• Relevant degree/diploma in management or business administration preferred.

Responsibilities

• Oversee daily center operations and productivity.
• Lead, train, and mentor the team to meet targets and customer satisfaction.
• Develop strategies to increase revenue and attract clients.
• Monitor budgets and expenses to meet financial goals.
• Ensure compliance with policies, health and safety laws.
• Address customer issues and feedback promptly.
• Coordinate staffing and scheduling to meet needs.
• Analyze data and prepare performance reports.

Skills

Leadership

Communication

Problem solving

Finance

Customer service

MS Office

Education

Bachelor's degree in management or related field

Job description

Key Responsibilities:

• Manage and oversee the daily operations of the center, ensuring smooth workflow and high levels of productivity.
• Lead, train, and mentor the team to achieve performance targets and maintain high levels of customer satisfaction.
• Develop and implement strategies to increase revenue, attract new clients, and improve service delivery.
• Monitor budgets, track expenses, and ensure that the center operates within financial goals.
• Ensure compliance with company policies, health and safety regulations, and other relevant laws.
• Address customer issues, feedback, and complaints in a timely and professional manner.
• Liaise with senior management to communicate progress, challenges, and future plans.
• Coordinate staff scheduling and ensure adequate staffing levels to meet operational needs.
• Analyze data and prepare reports to assess performance and identify areas for improvement.

Key Skills and Competencies:

• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Ability to handle operational challenges efficiently and come up with innovative solutions.
• Financial acumen with experience in managing budgets and controlling costs.
• Customer service-oriented with strong interpersonal skills.
• Proficiency in MS Office and any relevant industry-specific software.

Qualifications and Experience:

• A minimum of 3 years of experience in managing a center or operations.
• A relevant degree/diploma in management, business administration, or related field is preferred.

Benefits:

• Competitive salary ranging from ₹5,00,000 to ₹6,00,000 per annum.
• Opportunities for career growth and development.