Clinical Manager

Carves Skin Clinic; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Carves Skin Clinic seeks a Clinical Manager to oversee overall operations, drive sales, and ensure high-quality skincare services. You will lead the center, maintain SOP adherence, and develop staff through training and development programs.

The role requires proven leadership in centre management, a strong focus on customer experience, and the ability to plan offers while ensuring profitability. Immediate joiner preferred with 10.30am–8pm timings.

Qualifications

• Proven leadership in centre management and operations.
• Strong customer service, client experience, and process improvement skills.
• Energetic, forward-thinking and creative; can relate to people at all levels.
• Strategic with strong financial, sales, analytical skills and client focus.

Responsibilities

• Act as single point of contact for the center and oversee overall operations.
• Acknowledge and achieve sales objectives through team performance.
• Ensure SOP adherence, training and development of staff to maintain service quality.
• Plan and execute offers and schemes at center level.
• Supervise client flow and reception tasks to boost customer satisfaction.
• Generate sales and ensure center profitability.
• Monitor administrative, operational and technical aspects for smooth functioning of the center.

Skills

Centre Management

Leadership

Customer service

Sales acumen

Financial analysis

Strategic thinking

Education

Bachelor's degree in Healthcare Management or related field

Tools

CRM systems

MS Office

Job description

Role & responsibilities

Clinical ManagerJob Responsibilities:

You will be the one point of contact for the center and you will be accountable for overall operations of the clinic and to achieve the sales objectives of the team members.

To follow client retention policies and measures to retain the client.

Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.

Planning and execute different offers and schemes at a center level

You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.

Responsible for generating sales and making the center profitable.

Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.

Desired Candidate Profile:

Proven leadership track record in Centre Management, both in People and Operations.

Thorough knowledge of customer service, customer experience and process improvements.

An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.

A strategic visionary with strong financial technical skills, sales acumen, analytical ability, good judgment and strong client focus.

A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines.

Excellent conflict resolution and problem-solving skills, strong cultural awareness.

5+ years of experience in Center Management, Health Care, Retail industry in a Managerial level, including at least 3 years in walk-in conversions and preferably from a target-based environment.

Preferred candidate profile

Male Candidate prefer

Immediate Joiner/15days notice period

Timings: 10.30am to 8pm

Two wheeler must