Center Manager

HopUp India; Mumbai; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

HopUp India in Mumbai is seeking an experienced Centre Operations Lead to manage daily operations, shift deployment, SOPs, facility readiness and peak-period planning.

The role emphasizes P&L oversight, revenue growth, customer experience, safety, and team management, with responsibilities spanning events, F&B, inventory, and performance reporting across all departments.

Qualifications

• Graduate in any discipline; MBA/PGDM preferred.
• 6–10 years of operations experience, including 2–3 years in centre/large-team management.
• Experience in FEC, gaming, amusement, bowling, VR, hospitality, retail, QSR, or F&B preferred.
• Strong knowledge of P&L, revenue, team management, customer experience, safety, cash, inventory, and MIS.
• Good knowledge of Excel, dashboards, POS, reconciliation, and inventory systems.
• Willing to work rotational shifts, weekends, public holidays, and peak periods.

Responsibilities

• Centre Operations: Manage daily operations, shift deployment, SOPs, facility readiness, and peak-period planning.
• P&L & Business Performance: Drive revenue, profitability, cost control, utilization, memberships, events, F&B sales, and business growth.
• Guest Experience: Ensure excellent customer experience, resolve escalations, and monitor NPS/CSAT and feedback.
• Team Management: Lead, coach, and manage manpower, rosters, attendance, productivity, performance, and employee engagement.
• Gaming & Technical: Ensure games, attractions, VR, bowling, and equipment are safe, functional, and properly maintained.
• F&B & Hygiene: Monitor F&B operations, food cost, inventory, hygiene, quality, and wastage control.
• Cash & Inventory Control: Manage POS, cash, payments, discounts, refunds, stock, reconciliation, and revenue leakage.
• Safety & Compliance: Ensure safety standards, licenses, audits, emergency preparedness, security, and regulatory compliance.
• Events, Sales & Marketing: Deliver parties, corporate events, group bookings, promotions, and local business initiatives.
• Reporting & Coordination: Coordinate with all departments and ensure accurate MIS, performance tracking, and corrective action.

Skills

Operations management

P&L oversight

Team management

Customer experience

Safety & compliance

Education

MBA/PGDM preferred

Graduate in any discipline

Tools

Excel

Dashboards

POS

Inventory systems

Reconciliation

Job description

Key Responsibilities

1. Centre Operations Manage daily operations, shift deployment, SOPs, facility readiness, and peak-period planning.
2. P&L & Business Performance Drive revenue, profitability, cost control, utilization, memberships, events, F&B sales, and business growth.
3. Guest Experience Ensure excellent customer experience, resolve escalations, and monitor NPS/CSAT and feedback.
4. Team Management – Lead, coach, and manage manpower, rosters, attendance, productivity, performance, and employee engagement.
5. Gaming & Technical – Ensure games, attractions, VR, bowling, and equipment are safe, functional, and properly maintained.
6. F&B & Hygiene – Monitor F&B operations, food cost, inventory, hygiene, quality, and wastage control.
7. Cash & Inventory Control – Manage POS, cash, payments, discounts, refunds, stock, reconciliation, and revenue leakage.
8. Safety & Compliance – Ensure safety standards, licenses, audits, emergency preparedness, security, and regulatory compliance.
9. Events, Sales & Marketing – Deliver parties, corporate events, group bookings, promotions, and local business initiatives.
10. Reporting & Coordination – Coordinate with all departments and ensure accurate MIS, performance tracking, and corrective action.

Required Qualifications & Experience

• Graduate in any discipline; MBA/PGDM preferred.
• 6–10 years of operations experience, including 2–3 years in centre/large-team management.
• Experience in FEC, gaming, amusement, bowling, VR, hospitality, retail, QSR, or F&B preferred.
• Strong knowledge of P&L, revenue, team management, customer experience, safety, cash, inventory, and MIS.
• Good knowledge of Excel, dashboards, POS, reconciliation, and inventory systems.
• Willing to work rotational shifts, weekends, public holidays, and peak periods.