Assistant Clinic Manager

Oliva Skin & Hair Clinic; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Oliva Skin & Hair Clinic in Chennai seeks a Center Operations Lead to manage overall clinic operations and ensure quality objectives are met. The role supervises client flow, reception duties, and team training to boost customer satisfaction.

In this position you will support generating in-house sales and help keep the center profitable, while monitoring admin, operations, and technical aspects for smooth functioning.

Qualifications

• Proven record of supporting in Centre Management, both in People and Operations.
• Thorough knowledge of customer service, customer experience and process improvements.
• An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.
• A strong analytical ability, good judgment and strong client focus.
• A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet timelines.
• Conflict resolution and problem-solving skills, strong cultural awareness.
• Good experience in supporting Center Management, Health Care, Retail industry in walk-in conversions and preferably from target based environment.

Responsibilities

• You will be the second point of contact for the center operations and accountable for overall operations of the clinic and to achieve both quality and operations objectives of the center.
• You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.
• Responsible in supporting for generating sales from in-house and making the center profitable.
• Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.
• Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.
• Suggesting plans and execution of different offers and schemes at a center level.

Skills

Centre Management

People management

Operations support

Customer service

Process improvement

Analytical ability

Timely delivery

Conflict resolution

Education

Customer service or operations experience

Job description

• You will be the second point of contact for the center operations and accountable for overall operations of the clinic and to achieve both quality and operations objectives of the center.
• You will supervise the flow of clients through the business and ensure that all reception responsibilities are completed accurately and delivered with high quality and in a timely manner to improve customer satisfaction.
• Responsible in supporting for generating sales from in-house and making the center profitable.
• Responsible for monitoring the administrative, operational and technical aspect for smooth functioning of the center.
• Ensuring customer satisfaction by maintaining the quality of services through SOPs adherence and training & development of the team.
• Suggesting plans and execution of different offers and schemes at a center level.

Required Candidate profile

• Proven record of supporting in Centre Management, both in People and Operations.
• Thorough knowledge of customer service, customer experience and process improvements.
• An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.
• A strong analytical ability, good judgment and strong client focus.
• A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet timelines.
• Conflict resolution and problem-solving skills, strong cultural awareness.
• Good experience in supporting Center Management, Health Care, Retail industry in walk-in conversions and preferably from target based environment.